Order Confirmation & Processing:
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. When your order is processed and shipped, you will receive a shipping confirmation email with tracking information.
- Processing Time: Orders are processed within 1-9 business days after purchase. Please note that orders are not processed or shipped on weekends or holidays, In rare cases it may take 9+ days. Once your order is processed it will be shipped.
- Order Cancellation: You can cancel your order within 24 hours only after your purchase.
Shipping Methods and Delivery Times:
- Standard Shipping: 2-4 weeks
- Express Shipping: 1-2 weeks
Delivery times are estimates and may vary depending on your location and unforeseen delays such as customs processing. In rare cases it may take up to 8 weeks.
Shipping Rates:
- Standard Shipping: Free on all orders
- Express Shipping: $19.99 – $49.99
Additional shipping fees may apply for orders to remote areas or international destinations.
International Shipping:
- We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
- Delivery times for international shipping vary depending on the destination and customs processing.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number.
Shipping Restrictions:
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Some products may have shipping restrictions due to size, weight, or destination regulations.
Lost or Damaged Packages:
- We are not responsible for packages lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier directly with your tracking number to file a claim.
Incorrect Address:
- Please ensure that the shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.
Customs:
– Orders may need to clear Customs in your country.
– Please check if your order will incur additional import duties, taxes or other Customs related charges.
– Import duties, taxes or other Customs charges will be collected by the shipping company upon delivery.
– Lingerie Cloud is not responsible for delays caused by the Customs department in your country.
– Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or Customs clearance delays as a reason for requesting refunds or leaving negative feedback.
Contact Us:
If you have any questions or concerns about our shipping policy, please contact us at:
- Email: support@lingeriecloud.com
We are committed to providing you with a smooth and efficient shipping experience. Thank you for shopping with us!