We strive to ensure your satisfaction with every purchase. If you are not satisfied with your order, we are here to help.
Eligibility for Returns:
– Items must be unused, unworn, unwashed, and undamaged.
– Items must be returned in their original packaging with all tags and labels attached.
– Returns must be initiated within 14 days of the delivery date.
Non-Returnable Items:
– Intimate wear (panties, shapewear, swimwear, lingerie set, cosplay set etc.) due to hygiene reasons.
– Gift cards.
– Items purchased on final sale or marked as non-returnable.
Process for Returns:
1. Initiate Return: Contact our customer support at support@lingeriecloud.com to initiate the return process. Provide your order number and reason for return.
2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us.
3. Pack and Ship: Pack the item securely and include the return authorization form. Ship the package to the address provided in the return instructions.
Exchange Policy:
– Exchanges are subject to product availability.
– If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Refund Policy:
Refund Eligibility:
– Refunds are only applicable for items returned in accordance with our return policy.
– Shipping and handling fees are non-refundable.
Refund Process:
1. Inspection: Once we receive your returned item, it will be inspected for eligibility.
2. Approval: If your return is approved, we will process your refund.
3. Processing Time: Refunds will be processed within 7-10 business days from the date of approval.
4. Payment Method: Refunds will be credited to the original method of payment used at the time of purchase.
Defective or Damaged Items:
– If you receive a defective or damaged item, please contact our customer support within 48 hours of receiving the order. We will provide a replacement or settlements.
Return Shipping Costs:
– Customers are responsible for return shipping cost.
Contact Us:
If you have any questions or concerns about our return and refund policy, please contact us at:
– Email: support@lingeriecloud.com
We value your satisfaction and aim to provide a hassle-free return and refund experience. Thank you for shopping with us!